Refund Policy

Last updated: 2026

We want you to be happy with the song. Here's exactly what you're covered by.

1. Free remake, first

Every order includes a free remake: one with Single and Gift, two with Signature. If the song isn't quite right, tell us what to change from your song page and we'll redo the lyrics and re-record it at no extra cost. Most issues are fixed this way.

2. 14-day guarantee

If you're still not happy after your free remake, contact us within 14 days of your purchase and we'll issue a full refund. We may ask what didn't work so we can do better — this is a quality check, not a hurdle. No refund requirement to use the remake first if the song is clearly broken (wrong name sung, corrupted audio, failed delivery), though we ask you try the remake first for anything in the content itself.

3. How to request a refund

Email hello@nelsonstudio.ca with your order email or song link. Refunds are processed back to your original payment method through Paddle, usually within 5–10 business days depending on your bank.

4. Delivery problems

If something goes wrong on our end (recording fails and doesn't recover), we'll tell you automatically and you'll either get your song within 24 hours or a full refund — you don't need to ask.

5. What isn't covered

We can't refund orders where the information given to us (names, story details) was intentionally false or used to try to create content that violates our terms, or where a refund is requested well outside the 14-day window without a delivery failure.

6. Questions

hello@nelsonstudio.ca — we reply the same day.